customers
Recycled water customers include horticultural, recreational and industrial users keen to replace expensive potable water.
The Class A recycled water is of a quality that enables primary producers to sell their
produce reliably to major retailers and is approved by the EPA as safe for watering all crops.
Class A recycled water from the Eastern Irrigation Scheme is also being supplied to South East Water Limited
for dual pipe use in residential developments as a substitute for potable water for toilet flushing and garden watering.
Customers have
long-term renewable contracts for supply, which enables these businesses
to plan with the certainty of a guaranteed, high quality water supply
Water Quality
The Class A water quality delivered by the Eastern Irrigation Scheme is constantly tested by regular sampling and analysis. The results reported quarterly and can be viewed by clicking the links below:
October - December 2009
July - September 2009
April - June 2009
PREVIOUS RESULTS
Frequently Asked Questions
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 Compliance Certificates |
As part of the environmental obligations each customer is required to collect, collate and report to TopAq annually, in October of each year, in accordance with the IRRIGATION MANAGEMENT PLAN set out in the Environmental Improvement Plan (EIP), the following details:
- water used (including sources other than EIS);
- areas over which the different water supplies have been used;
- crops, pasture, fodder grown on areas and harvested;
- fertilizers applied to areas (type, area, tonnes/ha);
- any other matter required by the EIP.
This information must be collected each year to enable TopAq to demonstrate that the recycled water is being properly managed.
The Compliance Certificates must be submitted each year and should customers need assistance, then they should contact Tony White. |
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Backflow Prevention
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Backflow of any water from the customer’s property into the TopAq pipeline system must be presented to avoid cross contamination. Water Infrastructure Group staff regularly inspects the customer’s systems and if any contamination is detected supply will be stopped. It is therefore very important that all customers comply and:
- complete the section in the Compliance Certificate which is submitted each year; and
- strictly follow the Customer Rules.
Should any customer require assistance or is unsure, then please contact an operator. Contact details are provided. |
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Outlet/Meter Connections
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TopAq staff will regularly inspect the meters and take the readings. Should any customers notice these to be malfunctioning, then they are requested to call an operator immediately to register the problem.
The Scheme does not guarantee a delivery pressure, however provides for a flow rate set out 0.75% of the Annual Contract Quantity. In some circumstances orifice plates have been fitted to assist in the management of the reticulation system. |
| Leaks/Bursts |
From time to time leaks will be observed from pipelines or structures such as air valves / tappings etc. Most of these occur due to ground movement and a corresponding movement of joint / fitting or a failed fitting.
Customers are requested to contact the duty operator on phone number 9770 8145 if any leak or suspected leaks/bursts are observed. If this number is engaged or unavailable, then contact South East Water on phone number 9552 3113.
TopAq has an arrangement with South East Water for the management and repair of recycled pipeline bursts. |
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